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Livraison retardée de plusieurs jours/semaines versus ce qui était annoncé à l’achat

Je recommande pas trop difficile de trouver l’ampoule adequate

I saw the item in the Montreal store and asked if it was available. The helpful salesperson searched the store but couldn’t find one in the right colour despite it being listed in the system. That’s ok. I asked if I could order online and was told they ship across Canada, when I asked about shipping to Vancouver, they said no. I ordered online (March 23rd). After 4 weeks and no shipping info, I emailed to enquire, the agent apologized and removed the shipping charge (April 24th). The blanket eventually arrived (June 4th). Every individual I communicated with has been wonderful, but the lack of updates and information concerning the delays is where my complaints lie.

Sales rep was professional and thorough however the automated system after purchase drove us crazy. We were getting spammed with numerous conflicting emails and text messages about our order which was paid and already delivered . I communicated this frustration to the store and they said they would look into this . Aside from that , all went well

J’ai acheté en ligne et ça par contre ce n’est pas une bonne expérience. La livraison était juste un drop off qui veux dire qu’il de déballe pas et vous êtes pris avec ses grosses boites à couper et allé porter au recyclage vous même. Et essayer de les rejoindre au téléphone si vous avez une question c’est impossible. Vous devez envoyer un courriel pour vous faire répondre le lendemain. Alors pas vraiment de discussion. Plus d’achat en ligne pour moi car le service est médiocre.