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I had trouble getting this product to my home. Had to contact customer service several times. Customer service was great. The free shipping was not.

I was surprised at how long it took to arrive.

Delivery was not fast or easy to track.

We purchased the Apex Hybrid on 4/24/25. The mattress arrived in the promised time frame but the base did not. After contacting Glacier the base arrived within another 3 days. The bed was easy enough to assemble, although be aware it is weighty. The mattress is very comfortable. My husband prefers a softer sleep and I prefer a firmer sleep but the construction of this hybrid suits us both. The massager was nice even though it was not a big sell point for us when we were purchasing. The raising of the head and foot of the bed was great though. . . . for the first week. Then the remote quit working. Luckily we had returned the bed to a flat position in the morning to make the bed. I contacted the service number on the paperwork and they have been working with us to correct the problem. I received an email today (5/30/25) that a part is being sent that should correct the issue. Both Glacier and ServiceCo have been reponsive to our situation and hopefully once the part arrives we will have years of great sleep from our new bed.

Quick delivery, but… the mattress is so so hot (and all bedding is natural - wool, etc. ) and considerably softer and hard to move on than anticipated from the description. Will be returning as soon as the 30 days is up.