Fully (EU)

Great product, excellent customer service

Top quality

I’ve order several of your products this year. Mostly I’m happy with. But, I can tell that there’s no quality control check on the solid wood desks. Both desks I bought had defects. Defects you could see and easily feel with your bare hands. Transportation and packaging was never an issue. It was perfect. The defects were there before and no one checked the desks’ tops. When you buy such an expensive desk, with solid wood, this is a must to check before packaging. When you open the box and you see defects before you even start to assemble the desk, it’s not nice. I fixed the defects myself, but I wanted to let you know that it’s the only thing I could complain about. The rest, it’s just perfect guys. Quality control check for each and every desk is important. It just takes 60 sec to check a desk’s top.

First the positive: The converter is a good size, fits on top of my existing table and has room for my computer and notebooks and a cup of coffee. Then areas for improvement: The desk is quite heavy, I was hoping to be able to move it between rooms in my house, but it's quite cumbersome. Also, it moves up quite easily, but putting it down takes a lot of effort and pushing, and I've often spilled drinks on the desk trying to force it down.

If you value your time and mental wellbeing, think again before ordering anything from Fully. I ordered a desk frame on May 23 and it was shipped in 3 boxes on May 27. 2 of the boxes arrived on time on Jun 1 and the last box arrived on Jun 16. What happened between those dates is why I'll never order anything from Fully ever again. 2/3 of the order arrived on Jun 1 but the last box hasn't moved for 6 days, so I emailed customer service. They said to wait another 1-3 days. Nothing changed, so on Jun 6 I emailed them again, asking for a replacement to be shipped. They replied on Jun 9, promising a new tracking code 'latest tomorrow'. As you might guess, that didn't happen until Jun 13. By some miracle, the replacement arrived normally. During all this time, I had to initiate contact every time because NOBODY from Fully contacted me first. When one of the trackers was stuck for 6 days? Nope. When they asked me to wait for '1-3 days' and 5 days later nothing changed? Nope. When they promised an update 'latest tomorrow' and nothing happened for 3 more days? Nope. Oh, and they ignored all requests for compensation as well. But hey, at least the desk works?