France & Son

You had chairs in line and then I revived an email you had no stock. Bad business

Never received the item.

Very cheaply made. The paint on the rim of the light was chipping. France and Son charges a restocking fee so it wasn't even worth it for us to return. Wouldn't buy this pendant or shop at France and Son again.

f and s TOOK our $ instantly fully then aware these were back ordered. Number one issue is: most all REPUTABLE businesses do NOT charge their customers until item shipped. This sconce took FOREVER and FOREVER to receive and the ungodly amount of time we spent inquiring was unconscionable! Again our money taken immediately and after call after call our money kept while this unimaginable delay in shipment continued! SHAME on f and s owners for not at all accommodating our concerns about holding on to our money…should have refunded immediately until shipment of these DELAYED DELAYED sconces. In all our years never experienced such a distasteful experience as we did with f and s. Our customer rep was very nice and did best he could. Hope he finds work elsewhere!

I had an incredibly disappointing experience with this company’s customer service. Despite paying extra for the insurance protection they offer, their response times were unnecessarily long and unprofessional, making the entire process frustrating and stressful. When I reported that the item arrived broken, instead of offering a replacement or a reasonable resolution, their only solution was to refund a mere 30% of the item’s cost. They left us with the burden of finding and paying for someone to repair it ourselves. This lack of accountability and unwillingness to properly address the issue is unacceptable, and I would strongly caution others against trusting their service or policies.