FOROM

I placed an order. I did not hear anything. Then received a delivery date. 2 months after the date I had to request a date again. Please try to keep your customers informed about their order. It seems like that would be an important part of the business.

Great customer service on sales side, communication much less proactive after transaction. Were told the white glove add-on only applied to half the order after placing the order. Half of our order (6 chairs) were shipped to a completely unknown address and not able to be fulfilled. This is a very small distribution company with a gorgeous website. I would take the time to reach out via email prior to ordering to understand stock, lead-time, and what white glove covers. Would likely not recommend this company to a friend or colleague.

order no 14659 Bon porcelain soap tray x 2 charge plus shipping $70.00 CAD UPS total value for shipping $1294.47 Import charges $362.24 How can you say you offer online shopping?!!!

The delivery took months longer than stated, the customer service was terrible. No communication.

I placed an order on 4/27 for an in stock item that says would ship out within 72 hours on the website. Two weeks went by and I sent an email to get an update. I was told that it would the shipped the following week. The following week comes and I hear nothing so I send another email and haven’t gotten any communication back. I then attempted calling many times and finally got a hold of someone who told me it would be shipped the current week. The current week is here and still nothing. Today is 5/28 and of course is a holiday weekend so I will have to wait until Tuesday before I contact Forom again. I don’t know what happened to my order with no communication from Forom. I am not very happy as it’s been over a month. I don’t even want the item anymore. I would suggest indicating more accurate shipping times and take the initiative to reach out to customers when things fall behind schedule. The service provided to me has been very disappointing.