Wrong dimensions
I placed an order for glass patio table insert. I canceled my order because I ordered the wrong thickness. I placed a new order with all the same dimensions except I changed the thickness from 1/4" to 3/16". When my glass arrived it was 20" diameter, not the 23-1/2" I requested. I contacted customer service. They said there would be no refund because it was a special order. After I explained the mistake they made, they said I'd get a call and an e-mail from thier manager. I was never contacted.