double-online.myshopify.com

Found shopping with Double to be a fairly poor experience. Firstly the rug I ordered turned out to be in pre-order, which was not overly obvious when I made the purchase. Then they lacked comms post purchase on ETA, to the point I thought I’d been scammed. The rug arrived 2 months after it was ordered and box was poorly packed. It’s a nice rug, but wouldn’t recommend and won’t shop with them again

customer service was terrible , was suppose to be here in feb and had to email and told me it would be here in feb however it showed up mid march

Shipping process was a nightmare, the driver was so lazy that he said our address was not found. Had to call the shipping company to debate about the address and it was delivered 2 days later

Rug looks cheap/threadbare in some areas, it’s hard to lay smooth on the velcro rubber mat. Won’t purchase again.

It has been close to two months since I have ordered two rugs costing me over $3k. Still have not been delivered. Multiple attempts to contact and find out where my order is but still waiting. Freight company is saying has not been picked up yet due to warehouse issue. Company is saying that it has been. Frustrating to say the least when ordering something expecting to be delivered within the week.