double-online.myshopify.com

Absolutely love the rugs we purchased and the service was great. The only hiccup we had was with customs, so this is more a buyer beware post for anyone ordering from New Zealand. It would be helpful if Double had some customs info or warning on their site for NZ customers. I had checked for this, and thought we would be OK, yet I'm guessing we were just over the threshold or something. We ended up paying double due to the package staying an extra day in customs (no idea why). So that was not ideal. BUT, the product and efficiency from Double was fantastic. Rugs are also easy to set up - highly recommend!

Thank U U for the prizes

The quality of the rug is great, edges don’t lift and it feels great to both walk and rest on however the colours aren’t so accurate. The blue is brighter, almost cobalt and the orange circle lacks contrast and only a shade or two brighter than the jute so the design appears as just leaves.

Double's side of things was great but delivery let the side down. Based on the tracking number provided my purchase was due to arrive by the 10th but when it didn't the tracking number did not update to suggest it had been delayed and would arrive 3 days later. Upon arrival the packaging was falling apart at each end and the body of the packaging had significant wholes in it. Again my experience with Double was fantastic and my rugs look amazing! But your request for feedback included delivery. I'd explore alternate couriers.

Posted quickly. No issues.