double-online.myshopify.com

Shipping process was a nightmare, the driver was so lazy that he said our address was not found. Had to call the shipping company to debate about the address and it was delivered 2 days later

Have been trying for almost two weeks to get an answer. I want to return a rug delivered to me by yourselves. Sadly too big and I do not find the quality what I was expecting. It also has a bad bad smell. Aimee has been emailing me as you don’t provide a phone number and she is obsessed with the smell not the fact I need return details. I’d appreciate those asap.

Terrible rug. Faded within 2 weeks so its now brown and white. I would like a refund

My experience with double was absolutely terrible. The in stock rug I ordered took 3 weeks to arrive and that’s only because I chased them up constantly. Their FAQ’s state most rugs ship within 2 business days. No one contacted me to tell me there were shipping delays. They said it was due to their high volume of Black Friday orders however I placed my order before that promotion began. Then they blamed the warehouse/logistics company - I began contacting them to insist they ship my order. There were many times I thought this was a scam company and even contacted my bank to get my money back. They don’t have a phone number and take ages to reply via email. The rug finally arrived after 3 weeks - it’s nice but hard to enjoy given how awful and stressful the experience was.

rug arrived stained, still not resolved. awaiting response