devinedistribution.co.uk

Very well packed and safely shipped

Lovely customer service team, I had a few questions which they answered with no hesitation. The delivery was fast with no issues. The fan was a bit tricky to install by our electrician but it does look fantastic! I love the light, which we use not only for cooking but gives the kitchen/dining room a nice glow. The fan works well, I as a little apprehensive regarding cooking smells lingering, but it’s not the case.

Answered phone quickly. New about and was able to answer questions about the product I was looking at. Gave me confidence to buy.

the positives: a) They offer an array of good stuff b) Friendly staff c) Reasonably competitive prices d) Good communication- kept informed via email where they could do better: a) the order I placed was showing in stock for a next day delivery. I then received an email saying they had to order in from Italy where they are manufactured., it was to take a week. Luckily the installation job was delayed so the week did not become an issue. Part of the problem in ordering on line is very often you find stuff out of stock. Companies need to be on top of this, I have just had a really bad experience with another equipment supplier whom I am going to have to sue to get my £500 back for something they never had in stock in the first instance and do not want to refund the money.

Good service - always reply to queries quickly . I felt a duct vent was massively overpriced and it was refunded easily