burrow.com

the couch unfortunately arrived damaged and was in part badly manufactured. However, the customer service folks were right on it and send me an exchange for the damaged/bad parts. quick delivery initially, but this adds another 2 weeks to the process. Suggestion would be to do a final quality control with assigned accountability of the person checking. Would make it easy to do an audit review and improve based on who messed up. the manufacturing or shipper. Thx.

The cushion is detached and constantly sliding off the base. And the whole ottoman is very light weight, so it frequently slides out of place just putting feet up.

Love the idea, the team's spirit and creativity. There are issues with their supplier and a little bit with their engineering. We found the legs were not really anchored very well. They seemed to loosen pretty easily. Perhaps they would have been ok with a big wrench, but seems like some tweaks in the design are in order. And we were unable to screw one leg into the ottoman, and had to order a replacement. The biggest problem, however, was the quality of the construction, particular the pillows. All the pillows seems underfilled. The stitching was really poorly done and staples were loose everywhere. Every pillow was obviously a different size than every other pillow. Very poor quality control on the furniture build. Furniture was a little stiff. Personally I like it, but it may not be to everyone's liking.

Waited to write this review until I’ve tried for extended period. Was very excited for this purchase and love the modular concept, however just a poor experience and overall disappointed in quality. Ordered Nomad sofa with chaise in November, took just under a month to arrive. One of the arms was damaged with a stain and I reached out for replacement 12/22, took about 7 business days for reply (1/3, understandable during holidays) and replacement arm delivered 7 days later (1/10) except I didn’t receive (delivered to wrong address or stolen). When assembling, the instructions are easy to follow. I ran into issue with alignment on one seat (pin/pinhole misaligned). Reached out if I can swap/get a replacement piece, received tips to try (same ones I tried before reaching out). Asked about full return options but I was no longer eligible since at this point it was more than 30 days from initial delivery (despite the delays waiting for replacement arm/assembly issue.) Ultimately I assembled with the stained arm, got the the problem seat/side latched despite the pin not fully inserted with pinhole, felt it was at least functional enough. Asked for a credit, did not receive any acknowledgement of the request. Email support was friendly/understanding, but wish there was phone support as trading emails became inefficient and ultimately I gave up. Burrow did provide a courtesy replacement of the missing replacement arm, and that arrived very quickly. Couch looks great if no one sits on it. However, while the cushions are firm, I am noticing some sink/sag after light use for 2 months and don't think they hold their shape well, questionable for longterm durability. After sitting briefly and getting up, there's an indentation that's left behind (cushion does not return to its normal rested shape), would have to iron over with your hand to smooth away some of the indentation. Overall disappointed b/c the 2 main reasons that led to my purchase were the ability to take advantage of different configurations (don't think I will with the pin issue) and the firmness/quality of the cushions were a letdown.

The table arrived with a big crack in it