burrow.com

The overall quality, look, ease of assembly and comfort are all as expected. I did my research and am pleasantly surprised to say that I am not disappointed in my new sofa. The only road block I ran into was that I didn't receive an email stating that it had shipped, nor did I receive any tracking information. Luckily I was home when it was delivered but I would have prepared much differently had I received better tracking/email communication.

Couch is comfortable and we are happy overall. However, it arrived damaged, and it was difficult getting the replacement parts we needed in a timely manner.

The couch is not very deep so could be more comfortable. The delivery process and ordering went very smoothly.

Loved getting the sofa. But I never got a shipping notification, never got a tracking number. The site still says "Oops! Expired token" (to this minute) EVERY TIME I try to see past orders in my account on the site. Without ANY notification, the couch pieces arrived at our vacation home (more than an hour away) where it sat outside until I could go over there (almost a full day). This would have been avoided with THE BASICS of any online order: shipping/tracking info and/or notification. I assembled the couch itself and that was very easy. It's very intuitive and simple. I haven't spent much time on it, but it is solid and comfortable.

I have had the loveseat assembled and in the living room for about a month. The dogs and cats are very excited about it. I am too! The assembly was a breeze. The cushions are good. I have one thing I would add to it a velcro piece of cloth to hide the metal clamp that holds the top portions together. I think that would be the only thing I would change.