www.crazyneon.com

We have not received our sign

Never received my sign.

My order was supposed to be delivered on Dec 24th, it is now Jan 6th with no updates. Reached out on Dec 29th and another time after that with still no solid updates. Ordered from their website for their promised speedy service and even paid the extra money for expedited service. Now I’m stuck in a situation with my business getting ready to open with no signs. I ordered two signs. I’ve ordered neon signs before and this has never happened anywhere else. Terribly upset.

Absolutely unprofessional. I paid upfront for guaranteed delivery a full week before a major business event. After endless delays, false assurances, and nearly 15 follow up calls, I was repeatedly promised the sign would arrive “by Friday. ” The staff lied, kept moving the goalpost, and let me prepare for an event that depended on this order. One agent, Adam, gave repeated assurances that never materialized. The day before my event, they abruptly canceled the order with no solution. Completely unreliable, misleading, and stressful. Do not trust this company if your deadline matters.

Was promised a resolution at time of checkout and company delivered on 0 of their promises