countertopepoxy.com/

I very love Faux Rizzle product and working with it third year, but after merging companies I have problems after problems with delivery. At first order was arrived in bad condition. All resin and pigments were ups and downs. Two boxes was missing. Customer service respond very quickly and send me lost items which were reported damaged in transit. I made another order as I wanted to have good stock of resin before Christmas break and took more then two weeks to send it to me and now it’s reported that ups not delivering to my address. I’m extremely disappointed as with Faux Rizzle I always get very well packed items in a strong boxes, delivery was done with FedEx and I was receiving my items in one week time. Now I have no resin to work with to sell to clients. My clients leaving to another supplier and I’m loosing my business. I wish your service will improve and you will comeback to FedEx courier company rather than Ups. Sorry I don’t like complaining but it’s very upsetting me

I am usually very satisfied with CTE. This order was a sad moment for me. the order was shipped from a different vender who offered it at a fraction of the price. . and provided free shipping for which I paid CTE $30. 00. I have been a customer of CTE since 2019. Very disappointing.

First off, we ALL have deadlines to meet, and Countertop Epoxy set unrealistic expectations for arrival of the Ultra Flex Epoxy. From the time we started communicating and placing orders, the epoxy came in 5 days behind an already week delay due to not having the product in stock. Next issue was the 6 different shipments that came all on different days from different suppliers so we had to make multiple trips from Austin to the ranch an hour away. We were expecting 2 separate shipments, not 6. Nevertheless, we didnt complain about that at the time. It onky became a problem when the last shipment came in 10 boxes and we werent insructed to expect 11. Furthermore, when I called Jo multiple times expressing concern that it didnt look like it was all there, she asked in a very rushed manner, "well is there 6 kits?" And I said, "i'm not too sure because the invoice doesnt break down what actually comes in a kit and i see 5 gallon buckets and then multiple of the smaller jugs", Jo replied, " do you see 6 five gallon buckets?" And I said "yes", she quickly said, " then yes, you have all 6 kits.". Jo never bothered to take the time to ensure that we received all of the part B and the buckets were impossible to calculate because the 5 gallon buckets were not full and didnt indicate how much was in them. Getting back to deadlines..we HAD to get started and unfortunately, Countertop Epoxy was closed when we realized that we were 8 gallons short! After the holiday weekend and guests had left, I had a chance to call Jo and ask what had happened. She refused to take any responsibility for rushing to confirm we had everything we needed and bullied her argument that I should have checked the tracking invoice to ensure all the boxes had arrived. The tracking label left by UPS made ZERO MENTION that a box was damaged so why would I go check the email on the tracking when, as far as I was aware, we received the shipment in full. Second, the shipping label AND the invoice made no mention that there were 11 boxes. TO SUM THIS EXPERIENCE UP: Countertop Epoxy has operating flaws throughout their entire commerce process: false advertisement on expectations for UV blocking products; false expectations of the amounts of pigment that is needed and Jo tried to sell me an ENORMOUS AMOUNT WITH AN EXTRA $1000 ON MY INITIAL QUOTE; Vague descriptions of what we can expect from shipping and supplies; dismissing my concerns regarding the quantity we received on multiple phone calls and emails.....and despite all of this, apparently, I AM RESPONSIBLE FOR THE MISSING 8 GALLONS BECAUSE I SHOULD HAVE CHECKED MY EMAIL FOR THE FINE PRINT SAYING THAT A BOX WAS DAMAGED. Jo did send the remaining part B so now i have an extra 8 gallons...not like its going to fix the disaster we ended up with, so she gave me a 40% discount to buy the floor all over again. We have spent about $3500 and got shit for customer service and experience. Heartbroken and appauled.

Follow the instructions and mix hardened in the pale and became extremely hot within minutes. Hundreds of dollars down the drain.

Hardened prematurely even though I bought the higher grade and mixed it properly. All that money went down the drain. I feel like I got scammed.