countertopepoxy.com/

4 weeks to ship is unacceptable

Product works great from past experience. Delivery was a nightmare, product arrived damaged, leaking and frozen.

Why do you state an estimated delivery date which doesn’t match the 7-10 day fulfillment period and then it takes another week to arrive. I write this having ordered on 1/2 and I still don’t have it as of 1/16 and it’s not expected to be delivered until 1/2. Seems a bit fucked considering I spent $20 on shipping

I very love Faux Rizzle product and working with it third year, but after merging companies I have problems after problems with delivery. At first order was arrived in bad condition. All resin and pigments were ups and downs. Two boxes was missing. Customer service respond very quickly and send me lost items which were reported damaged in transit. I made another order as I wanted to have good stock of resin before Christmas break and took more then two weeks to send it to me and now it’s reported that ups not delivering to my address. I’m extremely disappointed as with Faux Rizzle I always get very well packed items in a strong boxes, delivery was done with FedEx and I was receiving my items in one week time. Now I have no resin to work with to sell to clients. My clients leaving to another supplier and I’m loosing my business. I wish your service will improve and you will comeback to FedEx courier company rather than Ups. Sorry I don’t like complaining but it’s very upsetting me

My first flood coat with this product, I used a drill with two gallons of epoxy to stir it and had microbubbles that were unbelievable. They were not micro at all. They were major. And then foolishly purchased it again, because it says it has a 98 hardness and a 500 degree heat temperature, which really is not true. 500 for a flash heat, but not for sitting something hot on it that is 130 degrees accordingto Google. I poured it again, used a paint stir stick to stir it with very gently. Used isopropyl alcohol and a heat gun for forty five minutes trying to get all the bubbles to pop and still had microbles, but decided they were livable. I would not try to repour or fix, it. I waited about two weeks before I even touched my countertops. I put a cutting board on the countertop and cut up a watermelon and did it again the next day and cut up some fruit. I then noticed a couple of deep scratches and lots of small scratches. There are scratches from me just washing it where I've never even sent anything down. There's all kinds of little scratches just from wiping it with a wet cloth. I used my instant pot on a wooden cutting board and it made a set of scratches an inch wide and 5 inches long. It also has divets in a couple of places that did not level. I am not a professional,but I have poured 5 countertops and have never had this kind of struggle. The company says that it was a soft cure and blames it on the temperature. I have a climate controlled home and it was definitely over 70 degrees. The only thing they offered was to give me discounts on more of their product because the only way to correct it is to repour it. I will not risk using their product again. I am researching other products for my next pour.