All Backyard Fun

First the shipping and handling used was third party and communication was null and void with poor execution. No notifications of exact day was sent. Just a time frame. Seller took way too long and shipper failed miserably to answer phones, emails or messages. It was a one way communication . I was even threatened to be charge for excessive days of storage of the item though I received ANY communication from seller nor did I know they left the responsibility to me and the shipping. When I finally took charge and contacted the shipper, never once did the seller followed up, nor did the shipper responded to my messages. 3 attempts were made on my part with each time the shipper had an excuse to not follow through. No apologies, no word from the seller even after all that trouble. The item was received 2 months later after they already took 3 months with total of 5 months! I will never order again due to beyond poor customer service. I almost sent it back at all the excuses they had: truck broke down, we didn’t know about delivery date, nothing was in our system to deliver…. The product is a bit weird as the 2 propane sit inside a heavy disc. Should you need to replace them, 2 people would be needed to lift up the top. A better design would be to be able to slide the propane out from the side.

Customer service individuals at Backyard were always courteous. Delivery was poor.

The granite top for our firepit was obviously cracked prior to shipping, as there were no loose pieces in the shipping box. It will, obviously, have to be replaced, which will be a major pain in the neck.

The table arrived with three accessory items on back order and missing one part. Oriflamme has shipped two accessory items and the missing part, but we still are missing the ice bucket inset.

Table is very nice but the flame is very disappointing. We did call customer service and they were friendly and gave suggestions. We have tried everything they suggested to make the flame bigger but is looks like it is set on low when we have it on high. So sad about this as we spent $2000.00 and waited 11 weeks for our fire table. I guess our next move will be to call our local fireplace experts to take a look. We definitely spend too much and should have shopped at a local store.