ald.kitchen

Bad customer service, delays on responses. Waiting too long for replacement. no one called to resolve the problem.

First issue is that the tank is leaking. Second issue now is that the screws that hold the water back are rusting. i contact customer service and I am not getting the help that I need. they keep asking me to send pictures and placing the onus on me, when the product is CLEARLY DEFECTIVE

I received the wrong item. Took a week just to get a return shipping label. They take their time to respond back, no phone numbers. You don't even rate a ONE. WORST CUSTOMER SERVICE I'VE EVER ENCOUNTERED!!!

My Taiyaki machine doesn’t work after purchasing it. It’s been more than 10 days but the issue still hasn’t been resolved yet. They shouldn’t send customers items that don’t work.

Broken Product - Covered under warranty but you refused to do so.