kardiel.com

I spent nearly $6K on this couch less then 6 mos ago. Aesthetically it’s beautiful. Comfort wise it’s horrible. Without a doubt thee most uncomfortable couch I’ve ever owned. In less then a month we could feel the wood framing through the seat cushions. The loose back pillows were never overly stuffed. In the last 6 mos it’s like leaning against an oven mitt. Sofa also arrived w/big black mark on seat cushion. Again design is perfect. Comfort is 0. Now we’re stuck w/it for God only knows how long. I guess til I save up another 6K to buy a comfortable sofa from somewhere else. It also came w/so much packaging. When I contacted Kardiel about returning it they said I could order a different sofa & hope that this sofa would fit in those boxes. 🙄 I will never buy anything from Kardiel again.

the shipping method was horrible saw my product sitting at different locations for up to 4 or 5 days multiple times took a month to get my sofa would never do something like this again

No need to send a coupon, I will not be buying from Kardiel again.

Kardiel offered white glove delivery. After I selected white glove delivery and paid, I got an email stating white glove delivery is not available in my area, so I cancelled my order. Then months later they sent me an email asking me to review the item I never received.

No help at all from customer support team, always just repeating that I must pay for shipping , I must find box for furniture and even then there is no guarantee that you will give my money back - all of your promises such a lie