kardiel.com

Kardiel has great furniture but a great quality control issue. I had a damaged seat, received a replacement that was damaged too!

Customer service is not available real-time to support any issues. Contact can only be made via email which does not help with time sensitive issues.

We have a crease in our couch and went thru client support to address. Ended up that this is a design flaw. Client support was fantastic and worked it’s us to find a solution. Sent a third party upholstery guy that took couch apart and discovered the design flaw. Client support offered to get the couch fixed at upholstery shop but we’d have to handle the pickup/delivery. We ended up taking the $500 credit instead. We love our couch but Frank let the crease after 3 days, gave us buyers remorse and it wasn’t cheap. Please look at my support thread as the associate was phenomenal, courteous, understanding and professional.

Total cluster from the word go. We received multiple damaged shipments including the one we accepted as we were unwilling to wait for a 3rd replacement

Poor quality Uncomfortable