kardiel.com

Local delivery folks were nice. No surprise that will global supply issues (item was coming from Vietnam), item took several weeks.

Helpful staff but clunky return experience

Ordering process was easy and customer service answers questions relatively quickly. I would give 5 stars but the shipping process takes quite a while and the bed frame I ordered was missing two screws in the back of the headboard. Not a deal breaker and overall I feel like the bed is high quality for the price. I would order from Kardiel again.

Overall what sold us was the sales video that went along with the listing. We acted hastily but don't have really any buyer's remorse. Unfortunately when delivered the delivery contractor dropped it. We saw it happen out our window but they made no mention of it. If we were more confrontational people we would have spoke up. The bottom corner of the unit is marred/chipped. It's unfortunate but we're not that bothered by it so much to complain. Still, it hurts to see a new piece of furniture harmed when you're so close to ownership. The legs are the weakest point. I feel they're just too skinny and it's only a matter of time before an aggressive angle of seating approach will cause catastrophic failure. This is something we would've noticed if we saw the unit in person prior to purchase. Aside from the deliveryman hurting the product and the seemingly weak legs we're quite satisfied. It's undeniably stylish. Final note: our cat's nails have caused a few scratches on the frame by accident when he was falling off or what have you. We were initially surprised as darkness of the stain to show such marks but again, we're not bothered. Good product, would recommend.

Excellent from a comfort perspective. Love that the entire platform is adjustable. This makes it great for a long call or to just relax to music. Leather is of very good quality, not sure I would consider it premium. I’ll need a few years to see its durability. I’m considered small, I do wish the chair was a bit wider. At least enough for arms to rest at my sides.