cabinetstogo.com

Based on your advertising and conversations with sales associate, I expected better precision. While assembling the cabinets two of the hinges blocked the clips that attach the face frame to the side panel. I had to remove the hinges to attach the face frame then re-attach the hinges. More than a third of the decorative drawer fronts pre-drilled holes were off leaving uneven gaps between drawers and uneven reveals on sides of drawers. I had to adjust and re-drill. It would have been easier if there were no pre-drilled holes at all.

Product, okay, but the discount is not worth the headache. Scheduling is horrible, and when they did start, took 4 to 5 weeks to complete. Also, they get you with extra charges too, make sure you ask about everything up front.

Never received order. No one knew where it was and no one called me back. I had to stalk them to get my refund and when they refunded the money they did not include the shipping fee. Horribly disappointed and will not use them for anything.

Been trying for a week to get someone to contact me to get a quote and order. No one answers the phone at Chattanooga store so called corporate customer care to contact them but still no response. No way would we be comfortable with ordering from you and expect any service if something was wrong.

We've had a horrible experience pretty much since the beginning. We ordered our new kitchen the week of Thanksgiving and were told that everything would be available in 2 weeks, and we're almost in March and it's still not finished. First of all, the store didn't estimate the correct amount of materials needed for the job which ended up with us having to spend several thousand more than what we were originally told. They ordered incorrect number of handles, insufficient panels, and incorrect size boxes for our job. To this day, late February, there are still items on back order and we cannot get a straight answer on when they will be available. Additionally, multiple parts came damaged and when we ordered the replacement parts they too arrived damaged. They don't seem to have a good quality control; they should check products before sending them out. The people at the store (Miami Location) have been completely unhelpful and unresponsive during all of this. We've tried calling customer service several times and haven't had much better luck with them. The installers that they first sent to our house did a lot of things incorrectly (left cabinets slanted, not level, island not aligned with other cabinets, etc). It took weeks for them to send someone else from the same installer company to finally resolve all the issues that the first crew had left wrong. I would strongly encourage anyone not to use this company. Granted their prices were less than other places we considered but the service and workmanship has been horrendous. Speaking of which, I financed with their finance company and they've already billed 100% even though they are only about 80% complete. I've called to dispute but no resolution yet.