www.zalousa.com

It's been 13 days I still haven't gotten my product

There was a shiny spot on the wand and the directions were all crumbly and there were black stains on them. Honestly it looked used so I called customer service and told them who told me to reply to the confirmation email. I did that a week ago and the warranty department has not gotten back to me and it’s making me think that they are waiting to reply to me until after the deadline to return it. This wand was $100 and they have such poor customer service. I will post a picture on Reddit.

Kyro Wand product doesn't charge. Was sent three replacements, all with the same issue. Buy local, stay away from Zalo.

My package arrived to my city before being sent back to the sender. I've had no information about why it happened or what to do in my situation.

This was a replacement for the previous one that had broke and it arrived broken and was thrusting crooked. At least the first one lasted a couple months