Sam Villa Professional

I thought returning my dryer would be easy based on the first email response I received from Sam Villa. Unfortunately after that it seemed there was a new email from another customer service representative every day with requests etc. I had to explain my situation repeatedly. I did receive my new dryer which I love. Otherwise this would have been a two star review. You say you stand behind your product which is an expensive dryer, but the return process was not pleasant.

I placed a order and I can’t get a response or tracking update

Not happy with the Professional Straightening and Shaping Iron and trying to return it. You can easily order from their website but very difficult finding the information to return a product. Instead of including return information in a drop-down menu with links to the form that is needed, you apparently have to email the company to get a return form. Poor good customer service when we are all used to easy online returns. I am not a professional stylist and loved the hair dryers I purchased but was really disappointed in the "shaping" ability of this tool. And now extremely frustrated with the return.

We had an extra 74.00 to pay when we picked up package at post office. Not much of a deal when the extra money is added.

The photo online led me to believe it came with the diffuser. When I realized it didn’t, I logged in to see if the diffuser was sold separately. It was but in the description it didn’t specify whether or not it was compatible with the dryer I had gotten. Also, the motor of the dryer I got sends some pretty rough vibration when powering off, I’m co soldering sending it back.