Jurlique UK

Join the membership programme, but didn’t receive the gift for it.

I had problems with a discount not being applied and then delivery where the package was sent back to the depot but Nikki (Customer services) was wonderful and sorted everything out with speed, efficiency and a lovely friendly, approachable manner. My thanks to her.

The website is really easy to use and the shower gel is perfect. It smells wonderful and leaves my skin soft and silky. Unfortunately the delivery company couldn't be bothered to deliver to me and I had to walk to the parcel collection point (I don'tdrive). It was impossible to contact anybody from the delivery company and very frustrating.

Very slow at responding. 1st order over £125 didn’t get free gift, 2nd order was charged for my free gift- although I did get that refunded- hence just bad & not terrible.

The two products i have bought , wye cream and a herbal recovery eye roll make my eyes/vision blury , i me tioned this to jurlique group too( customer aervice) buy they didnt take me serious. Now im left with two expensive products in my drawer as i cannot use them. Not happy with customer service neither with these two particular products . I am a customer of Jurlique for so long but they even didn't bother to conciser my issue with my purchase.