Beyond Hair

Hair is lovely

Packaging amazing, but they didn't have what i ordered in stock yet on the website it stated they did have it in stock, overall hair was good quality and once again the packaging was amazing... but I think maybe a discount could have been offered seeming as the website was not updated to show what I wanted was not in stock

I waited a while to do the review to make sure the first impression was just an impression but unfortunately it wasn't. I have hasd the weave on for about a month now and i can say Beyondhair no longer provide the quality it did without fault for the last 10 years (this is how long i have been a customer, i live abroad ans still orfered in the UK). The hair is very thin, the shedding is horrendous (from the onset i.e. the cowash before installing it), the frizz is out of this world and hair is electric. For years i used aussies shampoo and conditioner and on wet hair i would apply moroccanoil, this wash and go was perfection. This method no longer applies, the curls arent define and the hair is dull. I am not sure i will order again, this seemed to be the end of this long standing relationship :(

It was an easy process to message via the website and to order. I paid for the 1-3 days delivery. However on the 3rd day I messaged to ask if my order had been shipped yet, of which it had not but would be that day. A week later still no delivery, I again messaged but this time no response for the whole day. I emailed to cancel my order that day. On the 8th day I messaged no response so I called. At first it was acknowledged that I had cancelled then told that it had gone out for shipping. There was no apology or acknowledgement that it was now 8 days later. I had to stress that this was a total lack of customer service and at no point had anyone had the decency to inform me. The hair eventually arrived 11 days after I had placed my order. It's such a shame that they conduct their business as such as I have been buying from Beyond hair since they opened their store in Wood green.

Waiting over the specific time when I emailed Beyond Hair query where item was. It was only then that my order was acknowledged and sent out. I can only assume my order had been forgotten, hence I couldn’t attend my planned hair appointment 😢