Amica Medical Supply

Took way too long for product to arrive. Called several times to check status on order. At one point, lady answers the phone, I explain I want to check status of my order, she snaps at me to say “ma’am I can’t check status or your order…I am not even working today!” I was so shocked I just hung up. But if you are NOT working today, why did you answer the customer service phone line??!! And this was on a Monday after I called Friday and was told the company was closed for Christmas holiday and had been closed for several days (this was dec 30) but was told if I called Monday they would be open and I could check on my order and get an actual update. So Friday I am told I can call Monday to get info and then Monday snapped at and told she wasn’t winning. Tuesday was told parts were “picked” and I would receive ship notice Thursday. Got nothing Thursday. Called the next Monday and was told I would get them Wednesday. Took 3 weeks from order to receive product. Had I known it would take this long (and that I would get snapped at for checking status of the order) we would have just ordered from another company.

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Your website said the wheelchair woul be shipped in 2 days. It was not! We purchased it on Oct. 11. It was delivered on Oct. 24! Unfortunately my granddaughter flew to Disney that day, and she did not have her wheelchair because it was not delivered in time!

took months before I received my full order

I didn't like the sling at all. It just didn't work out. I tried to return it but they wouldn't take it back despite what it said on their website