Amica Medical Supply

Item arrived quickly.

Hoyer received and has been put to use but not shipped within the advertised 1 to 2 days. Additional battery was placed on the original order. A shipment was received from Texas with the shipping paper indicating battery but the shipment was a control box which is attached to the Hoyer. information (picture and shipping paper copy)was sent to Kim Wilson but have not received a battery which was included on the original order #100008107. S McQuithy Boyer

Unfortunately, My request for a return was denied even though the product was never opened. Very disappointing.

This isn't about Amica - Kim is amazingly helpful. This is about things beyond Amica's control - FedEx evidently crushed the box with the wheelchair, bending the left handle (for the one pushing the chair) to about 45 degrees rather than the almost 90 degrees - with scuff marks on the grip. Other than 2 washers loose in the box that I have no idea where they go, the chair works fine - only that left grip is off-angle. Kim has pictures.

Took way too long for product to arrive. Called several times to check status on order. At one point, lady answers the phone, I explain I want to check status of my order, she snaps at me to say “ma’am I can’t check status or your order…I am not even working today!” I was so shocked I just hung up. But if you are NOT working today, why did you answer the customer service phone line??!! And this was on a Monday after I called Friday and was told the company was closed for Christmas holiday and had been closed for several days (this was dec 30) but was told if I called Monday they would be open and I could check on my order and get an actual update. So Friday I am told I can call Monday to get info and then Monday snapped at and told she wasn’t winning. Tuesday was told parts were “picked” and I would receive ship notice Thursday. Got nothing Thursday. Called the next Monday and was told I would get them Wednesday. Took 3 weeks from order to receive product. Had I known it would take this long (and that I would get snapped at for checking status of the order) we would have just ordered from another company.