Alyaka.com

Placed order 1000049047/67047 last November . Only received 2x bottles of Wake Up Shampoo, NEVER received the 2 bottles of Wake Up conditioner. Have tried to contact endlessly over email , earlier this year did get one response that it would be looked into. Heard nothing more. It is very difficult to get a response from emails and the phone refers you to website and an on-line chat that was not available. If the product is out of stock please advise and I will request a total refund.

Order placed in November 2021, and it was only shipped in February 2022. Emailed CS several time and only replied a week ago. Terrible service!

STILL HAVE NOT RECEIVED MY ITEM PURCHASED ON FEB 8th, IT’S FEB 20th NOW…

The Alyaka customer service is terrible. I placed two orders 10 days apart - on the first order I was not notified until after I had placed the order that one of the items was on back order and that shipping was estimated at 5-6 days. I didn’t receive my orders until more that two weeks later. Both orders came together and one of the items I ordered was missing. I have emailed Alyaka and used the contact box on their website more than 5 times over the last month and have had no response. I can’t find a working phone number for the company either. This company is incredibly unreliable - it is completely unacceptable that they have ignored all of my communication and there is no recourse for me to either receive what I ordered or be refunded.

No response at all to my first query, and no response to a separate second query where I had a legitimate complaint and showcased proof. Only got a response when I chased with a further email mentioning my concerns and stating I saw the bad reviews about lack of response, shipment delays and no refunds issued. I was given a form to complete and asked for more proof which I submitted straight away. It's been days since, chased yesterday, no response or refund. On Monday I will state my intention to request a chargeback and if there is no response within a couple of days, this is what I will do. Fast service on first order, but appalingly slow and delayed dispatch times on second and third - which is still unsent. Wondering if a chargeback will eventually be needed for this as well.