Alyaka.com

No response at all to my first query, and no response to a separate second query where I had a legitimate complaint and showcased proof. Only got a response when I chased with a further email mentioning my concerns and stating I saw the bad reviews about lack of response, shipment delays and no refunds issued. I was given a form to complete and asked for more proof which I submitted straight away. It's been days since, chased yesterday, no response or refund. On Monday I will state my intention to request a chargeback and if there is no response within a couple of days, this is what I will do. Fast service on first order, but appalingly slow and delayed dispatch times on second and third - which is still unsent. Wondering if a chargeback will eventually be needed for this as well.

1. An item was on backorder but I did not receive any news from Alyaka for over a month. No replies to emails. 2. When I received my package over 1.5 months later, an item was missing from the gift set. Emailed Alyaka several times with no response.

Completely unresponsive customer service. I have reached out countless time with a question regarding my order and have not heard back! Although the products are great I will not continue shopping here. My order still has not shipped which I understand can be due to a number of reasons but I receive no information.

No%20response%20on%20queries.%20Order%20with%20dispatch%20status%20is%20still%20waiting%20for%20the%20product.%20Poor%20support.%20Never%20again%20shopping%20with%20the%20site.%20

I sent four emails to your customer services team (customercare@alyaka.com) to follow up the order status. No any response and updates.