Very slow process
Very slow process outside of the US both times I've ordered. The first time 18 days passed since ordering, only been told they had forgotten to even ship it once I contacted them
The second time (this month) a very similar thing happened, after 8 days I contacted them via email as it still showed up as pending. Immediately upon emailing I was given a shipping tracker, however this shilling tracker wouldn't work for yet another day as it hadn't been given to the courier yet
I really like the product but clearly something it going wrong from a logistics point of view, it shouldn't take 9-18 days (just to confirm delivery, not even shipping it yet) plus an email to remind them every time to even give it to a courier