Sulwhasoo

your products are good it's just too bad that reaching out to your customer service is such a terrible experience

I like the way my skin felt tight at first. Then the moisture was so good. I normally have to reapply moisturizer at least 3 times a day. I really have dry skin. But I put in on overnight. The next morning my skin felt like I had just applied it. I was telling my best friend about it. She said she gonna try and sample it also. I also like that it's not real expensive.

I was introduced to your products by a friend. I placed an order and selected some complimentary samples online. For some reason, the samples did not arrive. I submitted an email sharing the complimentary samples did not arrive, The response provided by Customer Service stated it was probably due to my error for not clicking a box, which is possible. However, instead of offering to send the complimentary samples, I was told to request extra samples on my next order. Complimentary samples are generous and customers love them! So when a customer takes the time to email and contact Customer Service, a simple remedy would be to ship the complimentary samples. Instead, the customer has to wait until the next future order to request the samples. I’m really excited by the products. However, this blip in Customer Service was a little disappointing.

Return take a while but thanks for helping me to process it.

Wish not only selling more products, Hope when you put promotions, more transparent sale price. Example : 20 % sale when tried to order products, this items not validate for sale Very disappointed