Sulwhasoo

Hard to talk to customer service . Sent email a. Week later received. Response.

The product is fantastic, I bought gifts for my friends. The pictures show the damage. The concern about how the product arrives leaves something to be desired. Needless to say I couldn't give the gifts see pictures

I have never used Sulwhasoo even though I love all that I read about it (as it is not within my range of budge)t. However - I do use Laneige & I must say I am most happy with some of their products (especially the water sleeping mask & the Cica Sleeping mask). I only wish you'll had a proper reduce, recycling, reusing program with all your beautiful product packaging as it is SUCH a waste to throw away those lovely glass jars & bottles as they are of a really good quality. Maybe you could emulate MAC & start a program whereby a return of 4 -5 Laneige containers can entitle the consumer to choose 1 free product. Do it through the Nykaa portal in India. Start being pro active in the race to save our environment by allowing cosmetics to serve the environment & planet in a positive manner. It will garner so much more consumer loyalty & show the companies concern towards the planets responsiblity.

Love your products. BUT, In this day and age, I should not have to wait for 7 plus days with constant reminders over email to respond over email. Not having a customer service phone is big negative. I have been trying to get in touch with someone at Sulwhasoo about a gift with purchase I did not receive with My order - it’s been 10 days - I am yet to hear from them as to when they will be sending it ! OR if they are sending it. Sulwhasoo is being at Nordstrom/ Sephora as well. Unless the response time is improved drastically - you will definitely see a drop in your customers.

The website is very frustrating to use and customer service is hard to get to. No phone number to reach. When I wrote an email, I got an automatic reply.