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My iron quit working and customer service says they cannot find my order. The are willing to look at it if I ship it back to them. Customer service is very quick to respond and willing to help but the product itself should have lasted longer than it did.

Looks so easy I was excited to try it. Found it awkward to use and never got the curls in ad! Pulled out hair and didn’t slide smoothly through my hair. Returned it.

I tried to use your TYME curling iron, but I was not able to get it to work for my hair. I really like hair products and appliances that you don't need a video and supplemental training on. I am sure this is a great product for many, unfortunately, it was too expensive not to be easy to use! I am left handed and that means an entire another set of instructions. Thanks for letting me return the iron.

I do love the curl I get from this after doing the tutorial, but even with thermal protection it burned my baby fine hair. I'm trying to return it and started the return process 3 days ago but I haven't gotten a response yet.

You guys were quick with your response but I feel like I didn’t get the help I was looking for. I purchased the Tyme iron from a friend and she said she purchased it through you but since you guys couldn’t find her information you wouldn’t replace the broken product. I feel like since I have the faulty product and have purchased from you guys in the past and this product in particular is faulty and no longer working and still fairly new I think you guys should just replace it anyway. It’s not like I/my friend spent $20 on this. This kind of product is an investment and I am frustrated. I am more than willing to send this iron back to you.