The Alchemist's Kitchen

terrible customer service. no one ever replied

So I’ve never had an experience like this when ordering from an online retailer before. My first order wouldn’t checkout properly so I had to place 2 separate orders. After much energy I mean too much I was finally able to get the shipping refunded back. They never sent a bunch of items and the local post office sent 2 packages back to them. Now they won’t refund me and I have to file claims w my CC comp in an attempt to recover the funds for the missing and returned items. The codes they send out don’t work on full price items alongside items on sale so it’s impossible to combine items promo codes and sale items. I’m not sure if they have online web order customer support. I’ve never experienced anything like this and now they won’t refund me literally makes no sense the person I spoke w there said to have someone come pick the items up in NY. So unprofessional and unethical. Plant medicine comps are supposed to help heal not cause more stress and anxiety. Makes no sense. I’m so upset.

I had cancelled the order within 10 minutes of purchase. (Child bought without my permission). I never receive an email order confirmation, or an email confirmation regarding the tracking, like the website says it would. I asked them the cancel it almost a week ago, and now the order is not trackable. This was EXPENSIVE LIMITED EDITION COLOGNE! And it cost a LOT of money! Y'all have terrible customer service. I want my order refunded like I originally asked a week ago. It's not MY fault that y'all don't reply to "customers". Now it's untrackable and I'm without my money!

The website makes it difficult to manage your account. There's no obvious way to manage payment method and optionally delete your credit card information. A $90 subscription order was placed with no advance notice or even a confirmation. The only reason I know it happened is that I received a credit card notification of an online transaction. The Contact Us drop down gives you contact information for locations in New York. Super odd way to provide customer support for online orders and subscriptions.

Horrible online site Just shut down