store.pureway.com

Shouldn’t cost so much…. plus shipping!

The shipping was fine. I want to return the EMPTY container since I can’t use it as I expected. Returning it, and getting my 70% refund, has not been simple.

Assembly of the box and packing is easy. But return instructions are unclear. The instructions on the return box state to schedule pickup through their website, but then I get an email telling me to use UPS. Doesn't matter, just make it clear!

Had to send two emails and make a call to get a refund on an order that was placed incorrectly. Was told the order had shipped (it hadn’t even been processed yet) before they finally admitted it hadn’t and refunded me. Notably, they kept the $20 for shipping even though they hadn’t shipped (or even printed the label for) the item. Got a partial refund. Will never use Pureway again. Absurd that a company provided healthcare items can have such terrible customer service. Two stars because their products are fine so I won’t give them only one star. It’s just their people that stink.

The customer services not have available Spanish talker at 24/7. The services for changes method of payment is complicated and the customer services not guide in the traumatic process. I not recommended this enterprise.