Personalabs

I am unable to download lab order. It gives me an error. I tried using chat but Kimberly never got back to me, she was online. How do I download lab order?

Personalabs provided a level of service to be avoided.

My most recent experience has been terrible. I had ordered a lab test which went unused due to covid and the lab order expired. I requested that it be reinstated- which it was, but with a $15 fee. I requested that the $15 fee be waived - and never heard back from support. After the cust serv rep on the phone was unable to assist me, he said to email support. I emailed support. I received an automated 'we got your request' email back but never heard from anyone... and then Personalabs sent me a feedback form to see how well support had handed the request - that they never responded to.

Spoke with the online chat, she didnt explain what I actually needed upon my visit. Needed a doctors order. She never mentioned anything and just tried selling me the test. Told her I was a new patient and never been there. Would have saved me the hassle of returning the test plus taking my time off to take the test I could never take.

I did not receive an answer to my questions.