With all due respect, if
With all due respect, if you wish to get client feedback, ask specifically what they r scoring for if the purpose is to gather and improve service/product feedback. If not, it’s a lost opportunity as the first question and potentially only question one asks can cover many areas, one you would never know if you don’t ask Ie overall satisfaction about service or product, would one recommend your site, areas for improvement etc. Look into expanding your CX program, it would help your business work on opportunities you maybe be overlooking :)