ogawausa.myshopify.com

I paid for the set up service. The men were professional and personable. They took time to answer my questions and made sure I understood.

An almost flawless transaction to be had. I say almost due to the shipping company associated with the transport of this chair. Less than stellar, as I had to go and get the chair from the transport hub instead of getting the home delivery advertised on the website during the purchase. Yes it almost seems unfair, but Ogawa used this company to ship my product, I didn't get a choice. Otherwise, nothing went outside of the expected time frame, customer service responds to emails on time as expected.

Service was good and no problems with the delivery.

Shipping is free and fast. Came in nice protective package delivered in a pallet.

Shipping and delivery was well coordinated and communicated by Ogawa Customer Service and the Service Contractor.