Murad UK (BigCommerce)

Customer care from Murad was faultless. I was excited to try the serum and had high hopes but unfortunately it made my skin dry and really aged me! Have had to stop using it. This is probably my skin and NOT the Murad product. Just didn’t work for me unfortunately.

The products are fab but the customer service is abysmal. I ordered late one evening and forgot to add my free sample so emailed immediately to have it added. I received a reply the next morning to say it was too late to amend. Good customer service would be to simply send a sample separately - what is the price of a first class stamp to keep a returning customer. I was sent a survey to rate how my query was treated but did not even receive a response to my comments. It makes me think twice about using Murad now as looking after customers is obviously not important to you.

The packaging for the retinol night cream is highly misleading - huge glass case around a much smaller case containing the product. The pump broke by the second day. Product does not go far and caused slight break out (though I am prone to them). For such an expensive product this was really disappointing.

Not for me ,far too drying for my skin sorry

Gave me dry skin under my eyes. Disappointed as it’s very expensive.