NetSuite (OLD Store)

My order had to be reshipped, it’s been 9 days and nothing. I need this product or I wouldn’t have ordered it completely dropped the ball on this one. I can’t trust your company.

Order was not complete and took several back and forth conversations to get the entire order. Then the original order was broken. Still trying to get that fixed.

I have never had such a bad experience working with a provider. I ordered a nebulizer for my 100 year old mother. I was told that the nebulizer would arrive in 2 to three days and the website indicated that it was in stock. After two weeks I called to confirm the order and was told that "it was out of stock for the forseeable future" and I could purchase a more expensive one instead. I declined purchasing a more expensive one and instead purchased one through Amazon--which I received in three days. A month after my initial order, Medical Supply Depot sent the nebulizer. I checked the website for instructions to return the item, found a link to complete the return form ---only to find that the URL was disabled. I contacted the customer service line, and was told that I could not return the item if I had opened the box---fortunately I had not opened it. I was then told that I needed to mail it to their depot in Georgia, pay a restocking fee, and given a return address that was incomplete and did not contain the name of the city. I was not given any assurance that I would be reimbursed for the costs of the nebulizer itself or the costs associated with mailing.

Ordered 1/26 and have not received the order yet or any type of notification

On Jan. 26, I orders crutch tips, but I have not received the items or a message regarding the status of my order. Please respond.