Magnitone

Usually they are fantastic. But when i ordered it said guaranteed Christmas delivery which was missed. Not the end of the world and I would imagine they were really busy not nobody was in touch to say it would be late. Ordered on the 16th of Dec and arrived on the 29th due to bank Holidays which isn't the companies fault but communication could have been better.

I accidentally placed an order for a large quantity of products, I immediately emailed (as the phone lines had been switched off) to explain that I wanted to cancel. 2 days later I received a reply to say that it would be cancelled and I would be notified via email to offer a refund. then 5 days later I received an email to say my goods had been dispatched. Again I emailed to be told there had been a glitch , that they had generated a returns so when I received the goods to send them back for a full refund. I did and according to Royal Mail tracking the goods were received back 11 days ago and still no refund!! I’ve emailed yet again to be told once it’s processed I will be refunded… what a joke

Pad missing from my order and I was expected to package it all up and go to the post office to send it back to wait for the order again . Rather than just post me the missing one pad. Ridiculous , even if there wasn’t a pandemic and huge queues at the post office . Won’t be using this company again. Very unhelpful. The pads were nothing special and hugely overpriced! Similar things in Primark for a couple of pounds

No change

I’ve used this 4-5 times a week minimum for the past two month and I can honestly say it’s made no difference whatsoever to my 48 year old face. I am very much into anti ageing products and thought this sounded too good to be true. As far as I’m concerned it’s an unnecessary extra to my skincare routine that I can do without.