www.lensesforless.com

One huge complaint i have, to the point that I have considered ordering from someone else is that, each time I need to place an order, I have to search for the brand, the type of lens, and type in prescription specs from scratch, each and every time. Given prescription is good for a year, there should be a single button to click to Refill the order, either from the previous order receipt, or from a log-in screen dashboard of sorts.

M

Shipping took to long, no updates

The website design is so mid it’s frustrating. Why can’t I just copy a previous order instead of having to type in my contact lens name? Also the type-search is broken. I search Acuvue and I get 3 results found, but only 1 result displays. It says there’s multiple pages but everything after page 1 is blank. This is insane dude

This review is based on the last two experiences only. I do generally get good deals here and prompt delivery my desired lenses, but here are the issues: 1) Your site doesn't seem to retain my prescription. I always have to reload it, even though you have prior orders on record and the order is within the year of the validity of the Rx. 2) Once you sent me two orders - one correct, one not. I was only charged for one. I called / messaged to return the other. No response. This last time, you appeared to charge my HSA card twice for one order; one complete and one pending. I called. No answer. Left message. No response. Bottom line: Your customer service seems to be non-existent. 3) Maybe it's a lens mfr. issue, but my pricing jumped extraordinarily this last time while you were running sales and promos. I thought I was getting a good deal; I ended up paying $20-$30 more than I expected. Summary: You seem to be a less expensive source in general but if there are issues, then buyer beware.