Hopkins Medical Products

The overall service was okay; however, when I placed the order the Account Manager put the shipping address as the billing address, even after I "repeatedly" gave her the correct information. Our agency will not pay if the invoices have the wrong information. I saw it once she sent the "quote" and I sent her an email immediately requesting that this be corrected. Then when I called to post the payment, again the incorrect information was put on the paid invoice, even after I told the person processing the payment the correct billing information. Then I started receiving emails from Benjamin, insisting that I submit a letter to correct the billing information. In order to do this, I would have to submit a form to our accounting office requesting that they submit a letter to correct this issue and it takes a few days. Since the payment had already posted to my credit card, the products received and I'm probably not going to order again anytime soon, I felt it was a moot point and decided not to pursue it further.

Typical ho-hum mail-order company. Over a week later, customer service which does not answer any phone calls, decided to return my inquiry by email. No conversation. By that time it didn't matter. I will look to see if any other company sells the exact same masks. If not, I won't need more for many months. In the end the product arrived intact. But for a nickel less I would gladly buy elsewhere.

Placing the order is the problem...it always says there is an error...but then the order goes through. Shipping/packaging is fine.

Order did not have the plastic cover caps on the disinfectant like it usually does. Why?

As of Jan 30 2024, my order from Dec 12, 2023 is still not showing up on my orders. Item was shipped from third party company. Purchased and paid for item online and still had to jump through hoops to get my item.