foxylocks.com

Quick shipping and easy ordering process but not good as I was recommended the iced latte which was too light for me despite me submitting a photo

I’ve ordered from Foxy Locks several times before and always had a great experience, which is why this has been disappointing. I placed a pre-order for the 14” Moccachino extensions (£120) over 8 weeks ago and still haven’t received my order. I understand pre-orders can take time, but the lack of communication has been frustrating. I did receive a response when I chased my order after a few weeks, but there have been no proactive updates since then or any clear estimated dispatch date. Based on my previous experiences, I expected much better customer service. A simple update email would make a big difference and reassure customers. I’ll update this review once I receive the product, but so far the experience hasn’t been great.

I make 2 orders my second never arrived very disappointed hope I get refund at least

Still waiting for my package

The hair is pretty nice, but the overall experience was poor. I placed an order that said 7-14 days for delivery. The package was shipped one month after I placed my order. Nowhere did it say it was a pre-order or that the hair was on backorder. Attempts to follow up resulted in generic responses assuring me the package would be sent out within a week. Three different weeks in a row. If I hadn’t kept emailing just asking for an update, I doubt I would’ve even gotten it this soon (received 1. 5 months after ordering).