Eugene Labs

Good service

The time it takes for the tests to be done takes too long, waiting 4-6 weeks when your wanting to start a cycle is hell. Also the cost is huge against the cost of ivf as well.

I dod not proceed with eugene genetic testing as my GP was able to organise the same test using blood sample and with a turn around of just 2 weeks for the results

Unfortunately results took a long time to receive and communication was poor

Product and usability are very good as was the communication in the early stages. However, suffice to say, sample was sent off in february and I am still waiting for a result. After I had submitted the sample back in February, the service became slow and disappointing. It was advised turn around would be within 2 weeks and it wasnt until I followed up weeks later that I was advised there was a delay. It took nearly 2 months to then be told my sample was not viable and testing couldn't determine a result. Another test was sent out shorty after which I completed, nearly 3 weeks ago and no correspondence as to its progress other than postal confirmation it has been recieved by eugene. Suffice to say, it's too late for results to be of any use since I have now concieved. I hope users are not putting their fertility journey on hold pending these results, or have a better experience than I did with Eugene. The company has great potential, I hope these early teething issues can be overcome as it could be a great service.