Eugene Labs

Product and usability are very good as was the communication in the early stages. However, suffice to say, sample was sent off in february and I am still waiting for a result. After I had submitted the sample back in February, the service became slow and disappointing. It was advised turn around would be within 2 weeks and it wasnt until I followed up weeks later that I was advised there was a delay. It took nearly 2 months to then be told my sample was not viable and testing couldn't determine a result. Another test was sent out shorty after which I completed, nearly 3 weeks ago and no correspondence as to its progress other than postal confirmation it has been recieved by eugene. Suffice to say, it's too late for results to be of any use since I have now concieved. I hope users are not putting their fertility journey on hold pending these results, or have a better experience than I did with Eugene. The company has great potential, I hope these early teething issues can be overcome as it could be a great service.

A

I think the two appointments I had to make with you were a waste of time. Nothing, my doctor hadn't told me. I felt no value in those meetings. I understand that if I had come directly to you, there may be a need to talk to me but considering I was a referral and I was in the care of my doctor it was unnecessary.

I haven't received my report yet so why am I asked to fill out a survey

Review