drdennisgross.com - PROD2

I did not receive some of the items I ordered. I spent time calling customer service and leaving several message - no response. I finally emailed them and was eventually contacted and was told that the 1 item was out of stock and being revamped. I was also told that I would be informed when the item was back in stock so that the pricing would be matched but they have been silent and I’m still waiting to hear back - although I keep getting marketing emails that the item is available. It is just very disappointing because I really love the products.

I emailed with a question and have never heard a word back

I received the incorrect order and have called multiple times to get the order corrected with no response back. I have emailed and still no response. AlI want is the correct order.

I specifically bought these because it was a buy one get one free deal. However, apparently it kicked the deal oht and when I reached out after only receiving 1 - they were unwilling to ship the second one that was supposed to be free. I recommend this brand to all of my friends and family, so this was very disappointing to say the least.

Products received with my most recent order appear to be from a bad batch or expired (don't look/feel/smell like prior purchases of these same items), but your company has not yet responded (2 months later) to my attempts to rectify the situation or offered any tangible resolution. I cannot recommend or endorse a company who seems more than happy to take my money and run when something goes wrong.