dr. brandt

I bought the retinol face serum and the do not age neck cream as part of a promotion where you were given a free retinol eye cream and sleep mask with a $100 purchase. But Dr. Brandt did not honor this promotion, even though I ordered $150 worth of product. I reached out to customer service and was very rudely informed that I placed the order incorrectly. I then asked how to go about fixing the order so I could get the original promotion (the WHOLE reason I placed the order in the first place). But now customer service is not replying to additional emails. Very POOR customer service. And for that reason, I now have negative feelings about this product when I’ve used it. I used it twice and stopped. If Dr. Brandt is going to treat customers so poorly and not honor their promotions, then I don’t have to use their products. Makes me very sad.

I ordered on a promotion and was supposed to get DNA neck cream. I reached out several times and was ignored. Great products but terrible customer service. Never order anything on promotion.

Very disappointed that when I reached out to customer service to return a product I was told I would have to pay the shipping cost. If I had know that, I would have bought locally at a retail location.

Free gift with purchase didn’t come. Repeated calls and email requests go unanswered.

Bought products as part of an offer to get a free Cool Biotic. You fuckers never gave me the free product that was part of the offer. Have tried reaching you three times. Never buying from you again.