BOUCLÈME US

I am extremely disappointed

I received a spoiled product. I want to return it. I emailed multiple times about this issue. But no response.

When I got the package, at least two of the products had leaked into the box. It was an expensive purchase and my first order, so it was pretty disappointing. I've tried the products and so far they seem just okay.

Didn't receive my order or an email with an answer as to what happened

I haven't received a shipping confirmation (ordered 11 days ago), which was promised in my order confirms. The customer service email address provided to me was invalid. I don't have great hope I will receive this order.