Warranty help fulfilled promptly!
I have had this product for 1 year. It does make my existing hair grow faster but the jury is out if I am getting NEW follicles. But I still like it for the FAST growth. I know because I color my hair and now I have to color it more frequently (4 weeks instead of 6) because the gray roots show up much sooner!
That said, this review is for Kiierr standing behind their warranty. I received help from Steven, Tech Manager. My battery would not charge past 1 bar, which means you are not getting the full strength of the lasers, per the manual (they recommend keeping it charged between 2 - 4 bars). I thought I would have to wait for a new battery to be shipped.
Steven responded quickly, and gave me a couple of solutions to try. The first one worked perfectly. And I didn't have to wait long for a response (2 days) so I didn't lose ground on my treatments! Very happy.
Tip, just make sure to save your ORDER NUMBER as they confirm your warranty off of that. My warranty is for 2 years from date I received the cap.