anatome

Still haven’t received my parcel and have had no response to my emails regarding this.

The online service was great and the delivery, packaging and updates all so good. So I was quite disappointed to find that the tea I had ordered was basically the end of the bag. It’s awful. I also ordered a copper tea strainer which doesn’t close properly so when I try the tea, most of it just escapes- through the gap and even the tiny holes. I’m don’t think I’ll be paying £20 for left over powdered scraps again.

I don’t usually write reviews, but was so disappointed with this product I felt I should. I use aromatherapy oils, and so was excited to read the promotion of this Focus and Concentration blend. However, I can barely smell it and after applying to skin the low odour disappears in no time. Have also tried the full dose of six drops in a diffuser with no appreciable effect. I hate to complain, but this wasn’t a cheap product, so all the more disappointing.

Ludicrously expensive and snells vile.

Sadly, a very poor (non-existent) customer service experience has completely dampened my overall brand experience with anatomē. I complained about the quality of this product twice via email, and via Instagram, and received no response from anatomē. This diffuser was 100% not labelled correctly. I purchased two other lavender products which smelt really lovely. This diffuser smelt like baby powder. It was a really overpowering scent, and not at all nice. I tried to persevere, thinking it might just settle over time, but ended up throwing it in the bin. Whilst the product itself was disappointing, it’s nothing compared to the complete silence from the team at anatomē, who evidently couldn’t care less beyond the point of sale. I’ve struggled to find a customer service email address or any link on the website to contact anyone. Their “live chat” function is nothing more than automated replies. We were huge advocates of the anatomē brand and ethos, but this experience has completely shifted my opinions.