Toolstoday Community Website

Several items were missing from my order which totaled over $3000. I sent a message to ToolsToday's designated support email and after 5 days had not received a reply. I then called and was told to resend the email, which I did. It was also not received. Finally, after 20 minutes on the phone, I was given the email address of a manager and asked to resend the email yet again to him. I was told that he had finally received it and would check with the manufacturer who was supposed to dropship the items. It's now two days since that exchange and I still have not heard back from ToolsToday. The status of my order in their system states that it is complete. So no, I'm not happy.

I have some mixed feelings about the arrival of the cnc bits that I’ve ordered. One arrived very quickly as to the other that was ordered with it, after opening my package that arrived yesterday I find one bit and a sales receipt saying that the other bit has a 2-4 week back order... If this would have been stated on your website, I would have ordered from somewhere else, as to this bit is needed for a very special Mother’s Day gift that is ready to be carved. As of now If I wait till this bit comes in the gift will not be ready for Mother’s Day. I have just ordered a whitesides bit off Amazon and I’ll have it in 3 days. So at least my son will be able to give his mother the gift that he has been designing. Not saying that I wouldn’t order from y’all in the future, but you just need to keep your customers informed. I am a first time customer and that doesn’t look good to me. There are plenty of other cnc bit makers out there, just thought I’d give y’all a try. Thanks

I never received my order

Whenever I went to check out the page would reset, log me out, and clear my cart. I tried 6 or 7 times nothing I did seemed to help, different computer, different account, even coming back the next day gave me the same problems. Eventually I made the order over the phone, which still ended up not being quite what I had ordered

Contact me directly for more info